My milkman delivers after I've gone in the mornings. What can you do?
Unfortunately we can't get to all our customers as early as we'd like. We plan our delivery routes in the most streamlined way to have least environmental impact.
I used to leave a note out for the milkman when I went on holiday. What do I do now?
Don't worry; all you have to do is log in to your Account then click on 'My Account', and then 'Hold My Orders'. Here, you can enter any holiday dates you have planned by clicking on the calendar 'Start Date' and 'End Date' sections.
I want to change where my milkman leaves my delivery
You can give us details on where you'd like your milkman to leave your goods. Simply go to "My account", "My details" and then edit "My address" you can enter your delivery instructions.
I am receiving a double order
We might still have your offline account and online account running in tandem. Please contact us on 0151 5261046 and we'll get in touch with your local depot to sort it out.
Only part of my order was delivered
We're really sorry. Chances are we simply ran out of one of the things you ordered. Please check on 'My account' then 'My invoices' to check that you have not been billed for this product - it may take 24 hours for this information to appear. If you can still see the product but it was not delivered please call us on 0151 5261046 and we'll help you.
My order wasn't delivered
If your order hasn't been delivered by the usual time your milkman might just be running late or could be on holiday or ill and the stand-in takes a bit longer as they don't know the round as well. If it doesn't arrive at all, please get in touch with us on 0151 5261046 and we'll help you.